Return & Refund Policy

Last updated 15 November 2026. Plus is delivered to your CarFactBook account once your payment is verified. There is no physical item to ship or return.

When to ask for a refund

• Duplicate charge: If we confirm an extra payment for the same purchase, we will refund the extra payment. It does not add another year of access.
• Missing membership or wrong amount: If you paid but Plus did not appear, contact us before trying to pay again. We will investigate, correct the problem where possible, or refund the affected payment if we cannot deliver the membership or correct the charge.
• Unrecognised payment: Tell us promptly. If you suspect fraud, also contact your card issuer or payment provider.

If you change your mind after access starts, you can contact us to request a refund. We review these requests individually. Nothing in this policy limits your rights under applicable consumer law.

How to request a refund

Email contact@carfactbook.com from the email you use for your CarFactBook account. Include your order or PayHere payment reference, the date and amount, and what went wrong. Never send your full card number, security code or password.

We will confirm the outcome by email. For card payments we request approved refunds through PayHere to the original card. For another payment method we will contact you about how the refund will be returned. Processing time depends on the payment method and your provider.

Renewal and expiry

There is no automatic renewal. If you do not renew, access ends at the end of your paid term. See the Terms of Use and payment privacy information.